Delivery FAQs

Metro Manila Areas: 1 – 7 working days (Except weekends and holidays)

Outside Metro Manila Areas: 5 – 14 working days (Except weekends and holidays)

Order Cancelation:

For cancellation requests, please call us or send us an email at jbmusic.onlinemarketing@gmail.com. We

will advise our courier to not proceed with the delivery ahead of time.

Return Policy:

How many days should you return the item?

▪ 7 Working days

Returns will only be accepted only in the following reasons:

Damaged Items:

▪ Complete with freebies, accessories and in the original packaging

▪ Tags and Lables attached

Defective Items

▪ Not damaged

▪ Complete with freebies, accessories and in the original packaging

▪ Tags and Lables attached

Item does not fit:

▪ Unused condition

▪ Tags and Lables attached

▪ Complete with freebies, accessories and in the original packaging

▪ Not applicable for Swimwear and Underwear

Item is not as advertised:

▪ Unused condition

▪ Tags and Lables attached

▪ Complete with freebies, accessories and in the original packaging

Wrong item delivered:

▪ Unused condition

▪ Complete with freebies, accessories and in the original packaging

▪ Not damaged

▪ Sealed condition

Missing Parts and Items:

▪ Unused condition

▪ Not damaged

▪ Tags and Label attached

Reimbursement Options:

▪ Money back

▪ Exchange item